Refund policy

RETURNS & STORE CREDIT POLICY

We accept return requests for eligible items within 30 days of delivery. STONEHAUS does not issue refunds to the original payment method. Once an eligible return is received and approved, we will issue store credit for the merchandise value of the returned item. Original shipping charges, duties, taxes, and return shipping costs are not included in the credit.

RETURN ELIGIBILITY

To be eligible, an item must be unworn, unused, unaltered, and in its original condition, with all original packaging, tags, certificates, and proof of purchase. Contact us at info@stonehaus.us before sending an item back. Returns sent without prior authorization may not be accepted. Customers are responsible for secure, insured return shipping unless the item arrived damaged or incorrect.

FINAL SALE ITEMS

Custom, personalized, engraved, resized, altered, or made-to-order pieces, including Build Your Own Ring orders, are final sale and are not eligible for return or store credit. Gift cards are also final sale.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact info@stonehaus.us within 48 hours of delivery with your order number and clear photographs so we can evaluate the issue and provide an appropriate resolution.

STORE CREDIT

Approved store credit will be sent electronically and may be used toward a future purchase at STONEHAUS. Store credit does not expire and cannot be redeemed for cash or transferred.

EXCHANGES

To exchange an eligible item, request a return for store credit and place a new order once the credit is issued.

Questions about this policy may be sent to info@stonehaus.us.